Meet & Greet request prior to new client bookings

Before your dog is booked in for a stay with us, we ask that all new clients visit us with your dog so that they can familiarise themselves with our home environment.

You will be invited to look around our home and garden to gauge if you feel we are suitable and for us to see how your dog interacts with us.

We will answer your questions or queries during this time and we shall ask you the owners questions too, if all goes well, and your dog seems happy, we will provide you with our booking & consent forms.

We may request a trial stay for your dog, please do not be offended if we request this, this is for the welfare of your dog to ensure we are the right place for him/her and that we are confident your dog would settle for a longer stay. On occasions we may have to decline a booking if the dog does not settle into our environment. We more than welcome clients own pace for integrating a dog into our care, we are happy to work with you to ensure suitably planned transitions.

The only scenario whereby we would accept 2 dogs from different homes, is if they are related families or friends, where the dogs have already spent lots of time together and are content within each others company, this situation does require a trial stay and bookings cannot be accepted without successful trials.

Booking & Consent Forms

Our policies, procedures, booking forms and consents may initially look indepth and comprehensive, they are, and for good reason.

All new clients need to familiarise themselves with our T&Cs.

Our booking forms & consents form part of our licence compliance, they are imperative and are in place to protect both ourselves and you and your dog.

It's extremely important you fully complete all the forms and please tell us about any health problems your dog may have. That way, we can watch out for any problems or treat them according to your instructions.

Anything relevant that could trigger your dog please tell us so that we can keep your dog happy and stress free during their stay.

All vaccination info must be completed (see below for requirements), and an emergency contact must be provided, this would be a contactable local person that you would trust your dog being transferred to in the event of an emergency situation, it must not be a person who may be travelling with you, nor a person who is not aware of you giving the home boarder their details.

No photos or videos will be taken during your dogs stay if you do not agree to this, if you do agree you will be asked to sign a social media/website release form.

Daily dog updates via Whatsapp, Messenger or Text can be sent to owners whilst you are away, As part of licensing, we are required to complete daily notes relating to your dog including feeds, behaviour, health checks, walks, enrichment and general wellbeing notes. These can be copied for owners at the end of the dogs stay if you wish to see a copy, otherwise all information is safely & securely stored for a period of 3 years and then destroyed as per GDPR & Data Protection Act 2018.

Vaccinations, flea and worm treatments.

Your dog MUST be up to date with vaccinations. We will need to see a valid vaccination book showing current vaccinations against the following: canine distemper, canine parvovirus, leptospirosis and infectious canine hepatitis (adenovirus). 

For dogs starting a new course of vaccinations, we are unable to accept them until 2 weeks after their second injection is given (or 3rd if applicable) this will be approximately 6 weeks after the course has been started ie after the initial injection.

Booster vaccinations can be given at any time.

Kennel cough - if your dog has received a vaccination for KC, we ask that they do not visit for at least two weeks as this is a live vaccine.

A certified titre test from a certified vet may be accepted. This must state that it is valid for the period during which the dog is to be boarded. Dogs must still have an annual booster for Leptospirosis.

Your dog will also need to be up to date with flea and worm treatments. Any dog found to have fleas or worms during their stay will be treated after consultation with a veterinarian, costs will be charged to the owner.

Burnside Home Boarding Ltd cannot accept dogs that are

• Aggressive or aggressive tendencies to people or children
• Destructive (bite or chew furniture, furnishings or household items)
• Known to bark, howl or whine excessively
• Known to pull excessively hard when walking on a lead
• Jump up repeatedly, especially at peoples’ faces
• Known to scent mark about the home
• Not fully housetrained

   

  Food and treats

  We ask you to supply all of your dog’s food and treats. This is so that we can be sure not to give them anything which upsets their routine too much or their stomach. We do however keep a supply of natural ingredient treats.

  We can supply all feeding and water bowls. If you prefer to supply your own, as dogs often have preferences to what they will eat from, please feel free to do so. Burnside Home Boarding Ltd cannot be held responsible for any damage your dog may do to its own bowls or feeding dishes.

  Feeding schedules should be stipulated within the booking form.

  Bedding and blankets

  We know that a lot of dogs like to sleep on furniture, your dog will be allowed on all furniture and beds if dry, we protect our furniture with throws which are laundered after each dog leaves.

  We also have spare dog beds and dog blankets, if however, you want them to sleep in their own bed (which may help them settle), please bring it with you.

  Burnside Home Boarding Ltd cannot be held responsible for any damage your dog may do to its own bed or bedding.

  Toys and puzzle toys

  We have plenty of squeaky toys, balls, tug toys and puzzle treat toys. Dogs often settle more with their own familiar and favourite toys. If this is the case, please bring them with you.

  Burnside Home Boarding Ltd cannot be responsible for any damage your dog may do to its own toys.

  Collars, leads, harnesses, coats.

  All dogs must be supplied with a well fitted collar and ID tag. When your dog stays with us, it will wear an ID tag showing Burnside Home Boarding Ltd with licence ID and contact details.

  Please supply a good quality lead and if used, an extendable lead.

  If your dog wears a harness, please supply this also, particularly if the dog is slightly 'pully'. We have a few adjustable harnesses, collars and leads for emergencies and when transporting dogs in the car for walks we use our doggy seatbelts.

  If your dog wears any rainproof coats, warm jumpers or cool coats, please bring them with you too.

  We can supply all drying towels and furniture protection throws.