Bookings are not secured until we are in receipt of the fully completed booking & consent forms. An invoice will be sent via email on receipt of your completed booking & consent forms, payable 28 days before arrival due date.

Cancellations of 3 weeks or over of the arrival date will be refunded in full, cancellations received of 3 weeks or less will be refunded at only 50% of the original booking fee. However if cancelled dates can be fulfilled by another client booking the service provider will refund the remaining 50%.

Additional Information:

• Christmas Day, Boxing Day, New Years Day and all UK Bank Holidays are charged at double rate.
• Drop off and pick up times should be arranged with us for between 8am-10am or 3pm-5pm unless by other agreement with Burnside Home Boarding.
• There will be no charge for a late pick up that has prior agreement with Burnside Home Boarding and falls within the same day of original agreed pick up.
• There is a £10 charge for pick ups outside 8am-10am or 3pm-5pm where no prior agreement is made with Burnside Home Boarding.
• Should a pick up not take place on the agreed date, then additional full day charges will apply should Burnside Home Boarding be able to accommodate the additional stay days. Should new arrivals be due and Burnside Home Boarding be unable to assist any additional stay days, then the owners emergency contact will be responsible for collecting the dog from Burnside and taking ownership until the owners return. Additional charges for overdue pick ups may apply if no agreement is in place and falls into the next day.